Payments and Opening Hours:-

All fees are payable before or on arrival by cash or BACS transfer.

Our bank details are:

HSBC, Balmoral Boarding Kennels and Cattery Ltd
Sort Code:
40 40 02
Acc Number:
41480189

Please use the booking reference created at the time of booking and included on your confirmation email..

We charge for day of drop off and day of collection if collected after 11am.

No animal will be received or released other than in normal business hours which are 9.00am-1.00pm and 4.30-6.00pm, Monday to Saturday, and 9.00am-12.00pm, Sunday

Deposit:-

Upon booking a 20% deposit is required to secure the kennel/cat pen. The deposit is non-refundable and non-transferable. We will accept cheques, payable to Balmoral Kennels & Cattery Ltd, as long as the booking is at least 2 weeks prior to arrival.

Vaccinations:-

All dogs and cats coming into boarding must be fully vaccinated. Their vaccination card must be shown on arrival. Animals without certificates will be refused entry. All vaccinations should be administered at least 14 days prior to boarding your animals.

Kennel Cough (Canine Infectious Bronchitis):-

We strongly recommend that customers vaccinate their dogs against kennel cough, and you discuss this matter with your veterinary surgeon. The kennel cough is a live vaccine so there is a 10 day exclusion period immediately after having the vaccine where your dog may not come to the kennels.

Fleas and Worms:-

Should any animal be found to be hosting fleas or worms, we will administer appropriate treatment and the person collecting the animal will be liable for all costs of treating the animal.

Accident or Illness:-

In case of any accident or illness we will use our own vet:-

Myerscough Veterinary Group, Clifton Drive, St Annes or their 24 hour service at Clayton-le-Dale

In case of any illness that the management feel is beyond their control, the owner agrees that any treatment and/or surgery deemed necessary by the above named practice can be carried out. We will make attempts to try contact you or your emergency contact, where possible, before any treatment is started. The owner is liable for any vet fees.

Belongings/Own Food:-

Beds and toys are not required but if you wish to bring such items then we cannot accept responsibility for loss or damage to customers belongings. Therefore we please ask not to bring anything precious or anything you would not want to lose. We provide high quality feeds but if you wish to bring your own food you are welcome to bring a supply, although there is no reduction in the fee.

Please ensure your dog has an appropriate collar for walking on a lead. No choke chain will be accepted.

Uncollected Pets:-

If pets are not collected within 14 days of the date on which he/she is due to leave the kennels/cattery, and no communication is received from the owner and owners cannot be contacted, a decision to re-home or hand over the animal to a rescue center will be made.